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Frequently Asked Questions
All parcels are shipped out with Deutsche Post or PostNL. A shipping upgrade to FedEx is available for faster delivery.
If you are unhappy with your order, please contact me within 14 days after your parcel arrived. If you ship the items back within 30 days after arrival, you will receive a full refund once the items return to me undamaged and unworn. Any costs for actually shipping back the items will not be refunded.
Bespoke and made to measure clothing items cannot be returned for a refund.
Of course you can! Feel free to reach out for a quote if you are ordering large amounts, so you get an accurate idea of the costs.
Yes, of course! I’d love to help you out with any questions you have about the items in the shop or even how to use them in your project. Just drop me a line with the contact form and I’ll get back to you as soon as I can. Make sure you describe what you’re struggling with.
Parcels to Europe take roughly 3 to 7 workdays to arrive, depending on where you are in Europe.
Parcels to the USA will take 5 to 9 workdays to arrive, and parcels to other parts of the world can take 8 to 14 workdays to arrive. These transit times also depend on customs delays, and during December delays are expected.
At work, I mostly drink decaffeinated tea, which usually means mint tea. At home I enjoy my tea with a splash of milk. The smoky flavour of Lapsang Souchon tea is really great when combined with some fresh scones, if you’re interested in trying something exotic.